Return Policy
Last updated: September 21, 2026
We want you to love what you ordered. If something isn't right, here's how it works.
At a glance
Changed your mind? Return it unworn within 30 days for a full refund. You cover return shipping.
Wrong size? We'll send the right size free. Keep the first one.
Damaged or wrong item? We'll replace or refund it, and cover all shipping.
Returns for a Refund
You may return an unworn bracelet in its original velvet pouch within 30 days of delivery for a full refund of the item price. Return shipping is the customer's responsibility. Refunds are issued to your original payment method within 5 business days of our receiving the return.
Sizing
If your bracelet doesn't fit, email us within 30 days of delivery and we'll send the correct size free of charge. There's no need to send the first one back. Keep it, or pass it on to someone who'd like it. One free size exchange per order.
Damaged or Incorrect Items
If your bracelet arrives damaged, or we sent the wrong item, email us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund, and we cover all shipping costs.
Items We Can't Accept
Worn bracelets. Elastic cord stretches permanently with wear, and stones absorb skin oils, so we can't resell a worn piece. Returns received without the original pouch or more than 30 days after delivery may be refused.
How to Start a Return
Email soul@soulandstonebracelets.com with your order number and whether you'd like a refund, a size exchange, or a replacement. We'll reply within 2 business days with instructions.
Please don't send a return without contacting us first. Returns go to:
Soul & Stone
2450 Lakeside Parkway, Suite 150 PMB 1070
Flower Mound, TX 75022
We recommend a trackable shipping method. We can't be responsible for returns lost in transit.